This warranty covers only the products sold through the Accordex store (found at accordex.com/store). Custom exhibits, event structures, and millwork projects are not covered in this section.
Limited Warranty Policy
Under the warranty policies, product believed to be have a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to Accordex for inspection. At the discretion of Accordex, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of Accordex, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer's cost. Shipping charges will be the customer's responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
• Standard wear and tear usage
• Mistreatment of product
• Unauthorized alteration
• Natural disasters
• Failure to follow product instruction sheets and labeling
• Incorrect use
• Damages occurred during transit
Terms & Conditions
Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact Accordex immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of Accordex for any warranty or claim situation and any product outside of 3 business days will not have the option for a return label/call tag. Any errors occurred during the shipping/freight process that shipped under the Accordex prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. Accordex will process the claim information and replace the affected product.
Accordex reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by an Accordex Client Representative may delay the claim process.
Order cancellations must be confirmed and approved by an Accordex Representative. The cancellation of a production order for which Accordex has produced or ordered raw materials may result in Accordex fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
Product Pricing & Availability
Accordex reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of Accordex) will be available with the customer responsible for the difference in cost.
Product Hardware covered under a lifetime warranty:
- All Pop Up Wall Products
- Pop Up Counter
- Panorama Banner
Product Hardware Covered under a 30-day warranty:
- All Zoom Banners
- Rolling Bar
- Black Arm Light
Warranty on Printed Graphics
All printed materials and graphics are not covered under any warranty. Please contact Accordex should you have any concerns regarding your printed materials.